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Reveals the behind-the-scenes strategies, principles, and processes of the Disney approach to exceptional customer service, which emphasizes the best ways to provide quality service to one's customers. Reprint. 25,000 first printing.
- Walt Disney Company
- Published 1970 January 1st by Disney Editions (first published 2001 May 1st)
- ISBN: 0786853948
- ISBN13: 9780786853946
- Pages
- 3.90 5214 ratings
- 430 reviews
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